MA Bag House – Return & Refund Policy

At MA Bag House, customer satisfaction is our top priority. We are committed to providing high-quality handbags, ladies bags, travel bags, school bags, and fashion accessories. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent process.

Return Eligibility

Products can be returned under the following conditions:

  • The product must be unused and in original condition
  • All original packaging, tags, and invoice must be included
  • Return request must be made within 3 to 7 days after delivery
  • The product must not be damaged due to customer misuse or handling

Items that show signs of use or damage caused by customers will not qualify for return.

Non-Returnable Items

The following items are not eligible for return:

  • Discounted or sale items
  • Products purchased during promotional campaigns
  • Used or damaged products
  • Items returned without original packaging or proof of purchase

Return Process

To request a return:

  1. Contact our support team with your order number and reason for return
  2. Wait for return approval from our team
  3. Pack the item safely in original condition
  4. Ship the product to the return address provided by our support team

After receiving the product, our team will inspect it before approving the return.

Refund Policy

  • Refunds are processed after successful inspection of the returned item
  • Refunds will be issued through bank transfer or original payment method
  • Cash on Delivery orders will be refunded via bank transfer
  • Refund processing time is 5 to 10 working days depending on banking procedures

Exchange Policy

We offer exchange in the following cases:

  • Wrong product delivered
  • Damaged or defective item received
  • Exchange request for available design or product

Exchange requests must be submitted within the return period.

Return Shipping

  • Customers may be responsible for return shipping costs
  • If the mistake is from MA Bag House (wrong or damaged item), return shipping will be covered by us

Contact Information

MA Bag House
Phone: +92 322 6596133
Email: themabaghouse@gmail.com